Effective Date: November 2024
Last Updated: November 2025

This Privacy Policy describes how Koko LUPC (“we”, “us”, “our”) collects, uses, discloses, retains, and protects personal information of users (“you”, “your”) of our website located at https://kokolupc.com/ (the “Website”). By using or accessing the Website, you agree to the terms of this Privacy Policy.

1. Scope

This Privacy Policy applies to all personal information collected by us through your use of the Website, including any interaction via forms, account registration, ordering, email correspondence, and other online features. It also covers information we collect when you otherwise interact with us electronically or offline, unless we have provided a separate privacy notice.

2. Definitions

• Personal Information: any information about an identifiable individual (such as name, email address, mailing address, telephone number, IP address) as defined under PIPA.

• Processing (collecting, using, disclosing, retaining, destroying): any operation or set of operations performed on personal information.

• Consent: your agreement to our collection, use or disclosure of your personal information for the identified purposes. Under PIPA, consent may be express or implicit, depending on the circumstances.

3. Personal Information We Collect

We may collect the following types of personal information when you use our Website or otherwise contact us:

• Contact information (e.g., name, email address, phone number, mailing address)

• Account registration information (username, password, profile details)

• Transaction information (products or services ordered, payment data, billing/shipping addresses)

• Website usage data (IP address, device type, browser type, date/time of visit, pages visited, referral URLs, cookie identifiers)

• Communication information (correspondence via email or contact form, feedback, survey responses)

• Any other personal information you voluntarily provide (for example, when you subscribe to our newsletter, register for promotions, or enter competitions).

4. How We Use Personal Information

We use your personal information for the following purposes:

• To provide the products/services you request, to administer your account or order

• To communicate with you about our services, updates, offers and promotional information (with your consent, where required)

• To manage our Website, including troubleshooting, site analysis, testing, research and data analytics

• To improve our Website, services and customer experience

• To detect and prevent fraud or other prohibited or illegal activities

• To comply with legal or regulatory obligations

• Any other purpose to which you have consented.

We will not use or disclose your personal information for any other purpose except as set out in this policy or as permitted/required by law.

5. Consent and Withdrawal of Consent

• By providing your personal information and using the Website, you consent to our collection, use and disclosure of your personal information as described in this Privacy Policy.

• Where required by law, certain uses or disclosures will only be made with your express consent.

• You may withdraw your consent at any time by contacting us (see “Contact Us” below). Please note that if you withdraw consent it may affect our ability to provide you certain services or functions of the Website.

6. Disclosure to Third Parties

We may disclose your personal information to third-party service providers, contractors or agents who assist us with our operations (for example: payment processors, hosting providers, analytics providers, marketing platforms). We require those third parties to protect your information and to use it only for the purposes we specify.
We may also disclose your personal information:

• to comply with legal obligations, for example, in response to a court order or regulatory requirement

• to protect or defend our rights, property or safety or that of our users

• in connection with a corporate sale, merger or reorganization (in which case we will require the acquiring entity to honour this Privacy Policy)

• with your consent.
  If we disclose personal information to entities outside Canada or which store/handle data outside Canada, we will take reasonable steps to ensure that the information receives comparable protection. 

7. Storage, Retention and Security

• We store and process personal information on systems located in Canada or in jurisdictions providing adequate protection; however, if storage outside Canada occurs, we will take reasonable steps to ensure adequate safeguards.

• We will retain personal information only as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by law. Once the information is no longer necessary, we will securely destroy, erase or anonymize it.

• We have implemented reasonable technical, administrative and physical security safeguards to protect personal information from unauthorized access, disclosure, modification or destruction. Nonetheless, no system is 100% secure, and we cannot guarantee absolute security.

8. Cookies and Other Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies on our Website to collect information about your browsing behaviour, site usage, device information and for analytics and marketing purposes.
You may decline or disable cookies via your browser settings, but note that some features of the Website may not function properly.

9. Access, Correction and Deletion

Under PIPA you have the right to request access to your personal information that we hold, and to request correction of any inaccuracies. 
If you wish to access or correct your personal information, please contact us (see “Contact Us” below). We will respond to your request within a reasonable period (and in compliance with applicable law).
We may refuse access or correction in certain limited circumstances as permitted by law (for example, where providing the information would reveal a third party’s personal information, or the request is frivolous or vexatious).
You may also request deletion of personal information, subject to legal or business retention obligations.

10. Your Rights Regarding Marketing Communications

If we send you promotional or marketing communications, you may opt out/unsubscribe at any time by following the unsubscribe link included in the communication or by contacting us. We will process your request within a reasonable timeframe. Please note that this may not affect other non-promotional communications (for example, transactional emails related to your account or orders).

11. International Transfers

If your personal information is transferred, stored or processed outside of Canada (for example, by third-party service providers located abroad), we will take reasonable steps to ensure that such service providers abide by privacy safeguards comparable to those under PIPA. 

12. Children and Minors

Our Website and services are not directed at children under the age of 16 and we do not knowingly collect personal information from children without parental consent. If you believe we have inadvertently collected personal information from a minor, please contact us and we will take appropriate steps to delete that information.

13. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal/regulatory requirements. We will post the updated policy on the Website with a new “Last Updated” date. Your continued use of the Website following the posting of changes means you accept those changes.

14. Contact Us / Complaints

If you have any questions, comments or concerns about this Privacy Policy or our practices regarding personal information, or if you wish to withdraw consent, access or correct your personal information, please contact our Privacy Officer:

Koko LUPC
120 Esplanade Avenue, Unit 105, Harrison Hot Springs, BC
Email:
Telephone: 604-491-3370

Jurisdiction & Governing Law
This Privacy Policy and our collection, use, disclosure and retention of personal information will be governed by the laws of the Province of British Columbia and the federal laws of Canada, including PIPA.

Thank you for reading our Privacy Policy. By using our Website you acknowledge that you have read and understood this policy.